Merlin Casino Privacy Policy
At Merlin Casino, we are fully committed to protecting your personal data and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and share information about you when you access our website at https://www.Merlin Casino.com/ and use any of our services. We encourage you to read this document carefully. By using our platform, you confirm that you have read and understood our data practices as described here. Our casino is operated by Wild Blackfin Limited SRL, incorporated in the Republic of Costa Rica under company registration number 3-102-916426, and we are licensed by the Anjouan Gaming Board under licence ALSI-202601043-FI2.
Information We Collect
When you register a Merlin Casino login or interact with our services, we may collect various categories of personal data. We gather this information to provide you with a safe, personalised, and legally compliant gaming experience.
Data You Provide Directly
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Username and password created during registration
- Payment details, including card numbers and e-wallet identifiers
- Identity verification documents (passport, national ID, proof of address)
- Communications you send us via email at support@Merlin Casino.com or through live chat
Data We Collect Automatically
- IP address, browser type, and device information
- Pages visited, time spent on site, and navigation patterns
- Transaction history, deposit and withdrawal records
- Gaming activity, including game sessions and bet amounts
- Cookies and similar tracking technologies (see our Cookie section below)
How We Use Your Information
At Merlin Casino, we process your personal data for the following legitimate purposes:
- To create and manage your account and verify your identity
- To process deposits and withdrawals using supported payment methods such as Visa, Mastercard, bank transfer, Skrill, Neteller, cryptocurrencies, and others
- To deliver bonuses, free spins, and promotional offers you have opted into — including our wager-free Welcome Package and weekly promotions
- To comply with our obligations under our Anjouan Gaming Board licence and applicable anti-money laundering regulations
- To enforce our Responsible Gambling policies and detect problem gambling behaviour
- To respond to your support queries and improve customer service quality
- To send you marketing communications where you have given your consent
- To prevent fraud, money laundering, and other unlawful activity
Legal Basis for Processing
We at Merlin Casino process your data on the following legal grounds: performance of a contract (your account agreement with us), compliance with legal obligations, our legitimate business interests, and, where required, your explicit consent. Where we rely on consent, you have the right to withdraw it at any time by contacting us.
Cookies and Tracking Technologies
Our Merlin Casino platform uses cookies and similar technologies to enhance your experience, remember your preferences, analyse site traffic, and support our marketing efforts. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).
You may control cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of our website. By continuing to browse our site, you consent to our use of cookies as described in this section.
Data Sharing and Third Parties
We do not sell your personal data. At Merlin Casino, we may share your information with trusted third parties only where necessary:
- Payment processors: to handle transactions via Visa, Mastercard, Revolut, MiFinity, eZeeWallet, Jeton, Binance Pay, PIX, BLIK, and other supported methods
- Game providers and live casino studios: including NetEnt, Pragmatic Play, Evolution, Playtech, Microgaming, and over 130 other studios that power our 10,000+ game library
- Identity verification and KYC providers: to satisfy regulatory requirements under our gaming licence
- Regulatory and law enforcement authorities: where we are legally obligated to disclose information
- IT and analytics providers: who assist us in operating and improving our services under strict confidentiality agreements
All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection laws.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Typically, we keep records for a minimum of five years following account closure in order to comply with anti-money laundering laws. When data is no longer required, we securely delete or anonymise it.
Security of Your Data
Our Merlin Casino infrastructure employs industry-standard security measures, including SSL encryption, secure servers, and access controls, to protect your personal data against unauthorised access, loss, or disclosure. We regularly review our security practices to ensure they meet or exceed applicable standards. However, no online transmission is entirely risk-free, and we encourage you to keep your login credentials confidential and to contact us immediately if you suspect unauthorised access to your account.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. We at Merlin Casino will respond to verified requests within a reasonable timeframe:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete data
- Right to erasure: You may request deletion of your data, subject to our legal retention obligations
- Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
- Right to data portability: You may request your data in a structured, machine-readable format
- Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at support@Merlin Casino.com.
Restricted Countries and Compliance
Our services are not available to residents of certain jurisdictions, including the United States, United Kingdom, Russia, Israel, Iran, and a number of others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals in restricted territories. If we become aware that data has been collected from a restricted-country resident, we will delete it promptly and close the associated account.
Children's Privacy
Our Merlin Casino services are strictly intended for adults aged 18 and over (or the applicable legal age in your jurisdiction). We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately at support@Merlin Casino.com and we will take steps to remove such data without delay.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our platform following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out. You can contact our support team 24/7 via live chat on our website or by email at support@Merlin Casino.com. We are here to help and will address your enquiry as promptly as possible.
Content updated: July 24, 2026